Copy of FAQs
Is there a minimum purchase amount needed to order online?
The minimum purchase for online orders is P1,500 for addresses outside Metro Manila.
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7 and will be processed from Monday to Sunday, 9:00 am – 6:00 pm.
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Healthy Options reserves the right to cancel multiple or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
Why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
Why are some products available to Metro Manila locations only?
To be able to assure the quality and freshness of some of our products like chocolates, baked goods, eggs, and frozen products, we will only deliver these within Metro Manila.
2. SHIPPING & DELIVERY
How much is the delivery fee and when can I expect my order?
Free delivery for orders worth P5,000 and above net of discounts and Gift Cards. For orders less than P5,000 a delivery fee per order may vary per location. Delivery lead time vary per location from the date of payment confirmation.
Delivery Lead Time
Metro Manila, Cainta, and Antipolo
within two (2) business days
South and North Luzon (excluding Quezon, Bicol and Palawan)
within six (6) business days
Quezon and Bicol
within eight (8) business days
|Palawan||P300||within fifteen (15) business days|
|Visayas||P350||within fifteen (15) business days|
|Mindanao||P350||within fifteen (15) business days|
Frozen items (e.g. pork, seafood) may be delivered separately.
Which cities in the Philippines do you ship to?
We deliver in major cities nationwide. Please note that the community-specific quarantine may affect stated delivery lead time in some locations. In such cases, we will communicate any delays to keep you updated with your order.
Can I choose my preferred delivery date?
Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates.
What courier do you use?
Currently, we will be shipping through Readyman Inc. and LBC. We may also deploy our in-house delivery vehicles as necessary. Please do remember to thoroughly check your items before accepting your order from our courier.
What happens if I’m not available to receive my package upon delivery?
As our current delivery partners are on-demand, which means parcels are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event that no one will be around to sign off on your delivery, please contact our team immediately at email@example.com. You may be charged an additional delivery fee should your order require redelivery.
How can I track my order?
Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order and remember to thoroughly check your items before accepting your order from our courier.
What payment methods do you accept?
We accept locally and internationally issued AMEX, JCB, Mastercard or VISA debit cards and credit cards, BPI, GCash and GrabPay.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
Do you save my debit or credit card information?
Can I get discounts when I use my Seniors Citizen Card / PWD Card / VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
Currently, we are not able to apply these discounts as we are not able to verify these documents through our online shop. However, our physical stores are able to offer these discounts and exemptions, given the appropriate documentation is provided.
Can I become a member online?
Yes, customers may qualify for Healthy Options Green Card membership with a minimum net purchase of Php 3,000, excluding delivery fee, in a single transaction. Your account details for your qualifying purchase will be our basis of setting up your Healthy Options Green Card membership. We will send you a confirmation email with your membership details within 24 hours after your purchase.
How can I become a Gold Member?
Green Members who accumulate at least 1,500 points within a ninety (90) day period shall automatically be upgraded to Gold Membership status.
To learn more about our Membership Program, click on our membership terms and conditions.
Can I earn points online?
Yes, members shall earn 1 point for every Php 10 spent on regular merchandise, excluding the shipping fee and discounts.
Points shall be earned based on credit or debit card transactions only. Purchases paid using promotional gift certificates or rebate vouchers shall not be eligible to earn points. Points earned online will be credited 24 hours after the transaction.
Points are not transferable nor convertible to cash.
If a member is given a refund or other financial adjustment on any transaction, points awarded on the transaction shall be adjusted accordingly.
Points earned as a Green Card member are valid within a period of ninety (90) days while points earned as Gold Card member are valid within a period of one (1) membership year.
Can I get rebate vouchers online?
Yes, Green Card members shall be entitled to a Php 50 rebate for every Php 1,000 net single-receipt purchase. Gold Card members shall be entitled to a Php 250 rebate for every Php 5,000 net single-receipt purchase.
Rebate vouchers shall be issued and sent to the member’s registered email address within 24 hours and may be redeemed immediately in our physical stores.
Purchases paid using promotional gift certificates or rebate vouchers are not eligible to earn rebates.
Rebate vouchers are not transferable nor convertible to cash.
Rebate vouchers shall remain valid for three (3) months from date of issuance. The validity period shall be indicated in the email.
Can I use rebate vouchers issued in-store?
Currently, rebate vouchers issued both online and in-store may only be redeemed in our physical stores. Members will have to present their membership card or mobile app along with the email containing the voucher QR codes. Our Customer Advisors will check the details upon redemption.
Do Gold Card members have a 10% discount?
Yes, upon membership activation in the online store, Gold Card members shall be entitled to an exclusive 10% discount on credit or debit card purchases of regular merchandise, except for items under the following collections: Farm, Bakery, Eco Bags, and Gift Cards.
The discount will apply at cart level when logged in using your registered email address.
How can I activate my membership online?
To activate your membership online, please enter your registered email address and card number as found in your mobile app in this form. The validation may take up to 24 hours to complete. Once validated, we will send you an email and you may start enjoying membership privileges online.
Can I change my registered email address to match my email address online?
Yes, please email us at firstname.lastname@example.org so we can update your membership details.
Can e-Gift Cards be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one e-Gift Card be used towards a purchase?
Yes, you can redeem another e-Gift Card during checkout.
Can an e-Gift Card be used to buy an e-Gift Card?
An e-Gift Card cannot be used to buy another e-Gift Card.
Can I use my e-Gift Cards to cover shipping fees?
Yes, e-Gift Cards may be used to cover applicable shipping fees.
Can e-Gift Cards be used in conjunction with a discount code?
Yes, e-Gift Cards are a form of payment.
Can e-Gift Cards be reloaded?
e-Gift Cards are not reloadable.
How can I check my e-Gift Card balance?
To check your e-Gift Card balance, please contact email@example.com.
Can I get free shipping if my order includes an e-Gift Card?
For regular items, you will need to spend a minimum of P5,000 net of discounts to avail of free shipping, exclusive of e-Gift Cards.
Can I use my physical Gift Card as a mode of payment online?
Physical Gift Cards can only be used in the physical stores.
Can e-Gift Cards be used in the physical store?
e-Gift Cards can only be redeemed at the Healthy Options Online Store.
6. PRODUCT RETURN & EXCHANGE
What is your return policy?
• Products received with defect or damage are valid for returns, refunds, or exchanges. For products in good condition, while we understand that you might have changed your mind, we won't be able to take back these items due to strict storage and hygiene standards.
• Products that are defective or damaged, may be refunded, returned, or exchanged within 14 days upon receipt of your order. Outside of this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
• Products should be in their original purchase condition, unused, unmarked and not defaced in any manner.
• Refunds will be issued to the original form of payment only.
• For online orders, shipping costs associated with the return of the product will be covered by Healthy Options.
I received a damaged or defective product. What should I do?
If you received a damaged or defective product, please contact us at firstname.lastname@example.org within 14 days of receipt of your order. Do not dispose of or throw away any of the items you are writing about. We may arrange to collect the product. Please send photos of the product and let us know the trouble you are experiencing. We’ll sort this out for you.
I received the wrong item or package. What should I do?
If you received the wrong item or package, please contact us within 24 hours at email@example.com and we will deliver the correct items to you on the next available delivery date. The same delivery person shall collect back the incorrect items in its original and unopened packaging.
I received an expired or nearly expired product. What should I do?
We are very sorry about this. We have a strict policy to ensure customers receive products with sufficient shelf life. In the unlikely event that this happens, please send us an email at firstname.lastname@example.org. We’d be happy to assist you.
Can I return the product I purchased online to any Healthy Options store?
Please contact email@example.com prior to returning any defective item that was purchased online, to one of our physical stores. We need to provide you with a return reference number, which you will need to present to the store staff.
Can I get discounts when I use my VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
These may be availed in our physical stores, given the appropriate documentation is provided.
Can I get discounts when I use my Seniors Citizen Card / PWD Card when I shop online?
Yes, given that the appropriate documentation is provided. Please note that only certain products (basic necessities, prime commodities, vitamins and minerals) are applicable for SC/PWD discount.
How can I process my Senior Citizen/PWD discount when I shop online?
Email the list of products you wish to purchase together with the required SC/PWD requirements to firstname.lastname@example.org. Given that the appropriate documentation is provided via email and are valid, the applicable discount(s) will be provided.
What are the requirements I need to provide so I can get the Senior Citizen/PWD discount on my purchase(s)?
Photos or scanned copies of the requirements below together with your order need to be emailed to email@example.com in order to process the discount:
- Photo of valid government-issued ID showing date of birth, or valid PDAO-issued PWD ID
- Photos of first page and last updated page of the relevant OSCA/PDAO-issued and approved purchase booklet(s)
- Photo of doctor’s prescription
- Letter of Authorization for representative signed by the senior citizen/person with disability (if account name and/or delivery recipient do not match name on SC/PWD ID)
- Photo of valid government-issued ID of the authorized representative (if account name and/or delivery recipient do not match name on SC/PWD ID)
- List of products to purchase that are available at the Healthy Options Online Store.
If any of the above requirements are not met, or if we do not receive a response within 48 hours, the order will be cancelled.
How long will it take for my order to be processed should any Senior Citizen or PWD discount be applied?
Your order will be processed after all documents and payments are completed. Delivery will follow our regular delivery lead times by location, which can be seen here.
We are here to help you! Please e-mail us at firstname.lastname@example.org and we will gladly get back to you within 24 hours.
Our business address is at 2nd Floor, Topy’s Place Building 4, #3 Economia Street corner Calle Industria Brgy. Bagumbayan, Libis, Quezon City, 1110, PHILIPPINES.