where are healthy options products sourced?
All Healthy Options products are sourced from leading manufacturers around the world. We look for products that are ethically produced and have the cleanest possible ingredients that are good for the people and the planet.
are healthy options branded products available in other stores or outlets?
Healthy Options’ private-label supplements and grocery products are exclusively available in our stores.
why do some product prices change?
Prices may change without prior notice due to several reasons which include but are not limited to the suppliers’ pricing and foreign currency fluctuations. To check the updated prices, you contact any of our stores nationwide.
how do i find out if an item is available in the store/s?
Stock availability varies per store location (from store to store). We recommend getting in touch with our stores directly to inquire on stock availability.
do you sell your products at wholesale?
For corporate clients who wish to purchase in big volume, please contact our Corporate Sales team here.
how can i become a member?
Customers may qualify for Healthy Options Green Card Membership with a minimum net single-receipt purchase of Php 3,000 at any Healthy Options store.
what are the benefits of becoming a member?
As a Green card member, you can earn points and get rebates with each purchase. You can also become a Gold member within 90 days by simply accumulating 1,500 membership points (1 point = 10 pesos).
As a Gold card member, in addition to earning points and getting rebates, you are also entitled to 10% off all regular merchandise, excluding farm produce, specialty products, e-tickets, and gift cards. You will also be entitled to the Birthday Privilege, where you can enjoy an additional 10% off on a one-time purchase during your birthday month. You may avail of this privilege if you’ve been a member for at least one year and have accumulated a total of 2,500 points or more within six months preceding your birthday month. For more information, click here.
do i need to become a member to purchase in healthy options?
Although you do not need to be a member to purchase our items, we highly recommend being a part of our membership program to maximize your shopping experience. To learn more on how to be a member, click here.
how do i earn points as a member?
Members earn 1 point for every Php 10 spent on regular merchandise at any Healthy Options store. Points shall be earned based on cash, credit or debit card transactions only. Purchases paid using promotional gift certificates or rebate vouchers shall not be eligible to earn points.
do my points expire?
Points earned as Green card member are valid within a period of ninety (90) days while points earned as Gold card member are valid within a period of one (1) membership year. Points balances may be viewed via the Healthy Options mobile app.
how can i update my personal membership information?
We encourage members to keep their personal information updated through our Healthy Options Mobile App. However, for security reasons, the member’s name, birthday, and photo may only be updated once upon registration on the Healthy Options mobile app. To change these details, members must send a formal request to firstname.lastname@example.org together with a valid Government ID. If needed, supporting documents may be requested.
Can I become a member online?
Yes, customers may qualify for Healthy Options Green Card membership with a minimum net purchase of Php 3,000, excluding delivery fee, in a single transaction. Your account details for your qualifying purchase will be our basis of setting up your Healthy Options Green Card membership. We will send you a confirmation email with your membership details within 24 hours after your purchase.
How can I become a Gold Member?
Green Members who accumulate at least 1,500 points within a ninety (90) day period shall automatically be upgraded to Gold Membership status.
To learn more about our Membership Program, click on our membership terms and conditions.
Can I earn points online?
Yes, members shall earn 1 point for every Php 10 spent on regular merchandise, excluding the shipping fee and discounts.
Points shall be earned based on credit or debit card transactions only. Purchases paid using promotional gift certificates or rebate vouchers shall not be eligible to earn points. Points earned online will be credited 24 hours after the transaction.
Points are not transferable nor convertible to cash.
If a member is given a refund or other financial adjustment on any transaction, points awarded on the transaction shall be adjusted accordingly.
Points earned as a Green Card member are valid within a period of ninety (90) days while points earned as Gold Card member are valid within a period of one (1) membership year.
Points balances may be viewed via the Healthy Options mobile app. To download the app, please click here for iOS and here for Android devices.
Can I get rebate vouchers online?
Yes, Green Card members shall be entitled to a Php 50 rebate for every Php 1,000 net single-receipt purchase. Gold Card members shall be entitled to a Php 250 rebate for every Php 5,000 net single-receipt purchase.
Rebate vouchers shall be issued and sent to the member’s registered email address within 24 hours and may be redeemed immediately in our physical stores.
Purchases paid using promotional gift certificates or rebate vouchers are not eligible to earn rebates.
Rebate vouchers are not transferable nor convertible to cash.
Rebate vouchers shall remain valid for three (3) months from date of issuance. The validity period shall be indicated in the email.
Can I use rebate vouchers issued in-store?
Currently, rebate vouchers issued both online and in-store may only be redeemed in our physical stores. Members will have to present their membership card or mobile app along with the email containing the voucher QR codes. Our Customer Advisors will check the details upon redemption.
Do Gold Card members have a 10% discount?
Yes, upon membership activation in the online store, Gold Card members shall be entitled to an exclusive 10% discount on credit or debit card purchases of regular merchandise, except for items under the following collections: Farm, Bakery, Eco Bags, and Gift Cards.
The discount will apply at cart level when logged in using your registered email address.
How can I activate my membership online?
To activate your membership online, please enter your registered email address and card number as found in your mobile app in this form. The validation may take up to 24 hours to complete. Once validated, we will send you an email and you may start enjoying membership privileges online.
Can I change my registered email address to match my email address online?
Yes, please email us at email@example.com. so we can update your membership details.
who are entitled to healthy options rebate vouchers?
Healthy Options members are entitled to rebate vouchers, which are earned with qualifying purchases.
how do i redeem my rebate voucher?
Original rebate vouchers must be presented to the cashier during purchase. Rebate amount, validity period, and reference number must be clearly indicated on the voucher. Note that faded, dilapidated, or tampered vouchers shall not be valid for redemption.
how long is the validity period of the rebate vouchers?
Rebate vouchers are valid within 3 months from date of issuance. Validity period is indicated on the rebate voucher.
what happens if my gift card or rebate voucher is lost or stolen?
Healthy Options gift cards and rebate vouchers treated like cash. Unfortunately, this means that we cannot replace or reimburse the balance or the value if the gift card or rebate voucher is lost or stolen.
how do i download your mobile app?
You can download our Mobile App in the App store (iOS) and Play Store (Android). Please ensure that your smartphone’s operating system has been updated to iOS8 or higher (iPhones) and Jellybean 4.3 or higher (Android phones).
who can download/use the app?
Both members and non-members can download and enjoy all our Mobile App features, except for the Membership page, which is only accessible for members to view their account details.
how do i register my account?
Membership accounts can be registered after 24 hours of a qualified purchase. Please view our tutorial for more information and assistance.
how long does it take for membership points to be credited to my account?
It takes up to 48 hours for points and transactions to be reflected on your account.
what career opportunities do you have?
We love finding people who share our vision of a healthier world. To learn more about our career opportunities and job vacancies, please visit our careers page.
how can i apply for a job in healthy options?
You may send your resumes and ID photos through any of the following channels:
- Website: Careers Page
- Email: firstname.lastname@example.org
- Kalibrr: https://www.kalibrr.ph/c/healthy-options/jobs
where are your stores located?
You may refer to our store directory to find the store nearest you. We'd love to see you there!
is healthy options open for franchising?
Healthy Options is a privately-owned retail company specializing in all-natural products. To maintain the highest standards of products and services for our customers, unfortunately we do not accommodate requests for franchising.
is healthy options open for consignment?
Since Healthy Options is a privately-owned corporation, unfortunately we do not entertain requests for consignment.
What is your return policy?
• Products received with defect or damage are valid for returns, refunds, or exchanges. For products in good condition, while we understand that you might have changed your mind, we won't be able to take back these items due to strict storage and hygiene standards.
• Products that are defective or damaged, may be refunded, returned, or exchanged within 14 days upon receipt of your order. Outside of this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.
• Products should be in their original purchase condition, unused, unmarked and not defaced in any manner.
• Refunds will be issued to the original form of payment only.
• For online orders, shipping costs associated with the return of the product will be covered by Healthy Options.
I received a damaged or defective product. What should I do?
If you received a damaged or defective product, please contact us at email@example.com. within 14 days of receipt of your order. Do not dispose of or throw away any of the items you are writing about. We may arrange to collect the product. Please send photos of the product and let us know the trouble you are experiencing. We’ll sort this out for you.
I received the wrong item or package. What should I do?
If you received the wrong item or package, please contact us within 24 hours at firstname.lastname@example.org. and we will deliver the correct items to you on the next available delivery date. The same delivery person shall collect back the incorrect items in its original and unopened packaging.
I received an expired or nearly expired product. What should I do?
We are very sorry about this. We have a strict policy to ensure customers receive products with sufficient shelf life. In the unlikely event that this happens, please send us an email at email@example.com. We’d be happy to assist you.
Can I return the product I purchased online to any Healthy Options store?
Please contact firstname.lastname@example.org prior to returning any defective item that was purchased online, to one of our physical stores. We need to provide you with a return reference number, which you will need to present to the store staff.
Is there a minimum purchase amount needed to order online?
The minimum purchase for online orders is P1,500 for addresses outside Metro Manila.
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7 and will be processed from Monday to Sunday, 9:00 am – 6:00 pm.
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Healthy Options reserves the right to cancel multiple or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
Why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
Why are some products available to Metro Manila locations only?
To be able to assure the quality and freshness of some of our products like chocolates, baked goods, eggs, and frozen products, we will only deliver these within Metro Manila.
What payment methods do you accept?
We accept locally and internationally issued AMEX, JCB, Mastercard or VISA debit cards and credit cards, BPI, GCash and GrabPay.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
Do you save my debit or credit card information?
Can I get discounts when I use my Seniors Citizen Card / PWD Card / VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
Currently, we are not able to apply these discounts as we are not able to verify these documents through our online shop. However, our physical stores are able to offer these discounts and exemptions, given the appropriate documentation is provided.
To learn more about shipping & delivery, click here.
Can e-Gift Cards be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one e-Gift Card be used towards a purchase?
Yes, you can redeem another e-Gift Card during checkout.
Can an e-Gift Card be used to buy an e-Gift Card?
An e-Gift Card cannot be used to buy another e-Gift Card.
Can I use my e-Gift Cards to cover shipping fees?
Yes, e-Gift Cards may be used to cover applicable shipping fees.
Can e-Gift Cards be used in conjunction with a discount code?
Yes, e-Gift Cards are a form of payment.
Can e-Gift Cards be reloaded?
e-Gift Cards are not reloadable.
How can I check my e-Gift Card balance?
To check your e-Gift Card balance, please contact email@example.com.
Can I get free shipping if my order includes an e-Gift Card?
For regular items, you will need to spend a minimum of P5,000 net of discounts to avail of free shipping, exclusive of e-Gift Cards.
Can I use my physical Gift Card as a mode of payment online?
Physical Gift Cards can only be used in the physical stores.
Can e-Gift Cards be used in the physical store?
e-Gift Cards can only be redeemed at the Healthy Options Online Store.
Can I get discounts when I use my VAT Exemption Certificate / Diplomat ID / Vat Exemption Identification Card when I shop online?
These may be availed in our physical stores, given the appropriate documentation is provided.
Can I get discounts when I use my Seniors Citizen Card / PWD Card when I shop online?
Yes, given that the appropriate documentation is provided. Please note that only certain products (basic necessities, prime commodities, vitamins and minerals) are applicable for SC/PWD discount.
How can I process my Senior Citizen/PWD discount when I shop online?
Email the list of products you wish to purchase together with the required SC/PWD requirements to firstname.lastname@example.org. Given that the appropriate documentation is provided via email and are valid, the applicable discount(s) will be provided.
What are the requirements I need to provide so I can get the Senior Citizen/PWD discount on my purchase(s)?
Photos or scanned copies of the requirements below together with your order need to be emailed to email@example.com in order to process the discount:
- • Photo of valid government-issued ID showing date of birth, or valid PDAO-issued PWD ID
- • Photos of first page and last updated page of the relevant OSCA/PDAO-issued and approved purchase booklet(s)
- • Photo of doctor’s prescription
- • Letter of Authorization for representative signed by the senior citizen/person with disability (if account name and/or delivery recipient do not match name on SC/PWD ID)
- • Photo of valid government-issued ID of the authorized representative (if account name and/or delivery recipient do not match name on SC/PWD ID)
- • List of products to purchase that are available at the Healthy Options Online Store.
Upon completion of requirements, our team will request for an updated photo of your booklet to be accomplished within 48 hours.
Once sent, you will receive a discounted invoice valid for 48 hours only.
How long will it take for my order to be processed should any Senior Citizen or PWD discount be applied?
Your order will be processed after all documents and payments are completed. Delivery will follow our regular delivery lead times by location, which can be seen here.