Is there a minimum purchase amount needed to order online?
The minimum purchase for online orders is P1,500.
Do you accept orders on weekends and outside business hours?
Yes, orders are accepted 24/7, but it will be processed during regular business hours (Monday to Saturday, 9:00 am – 6:00 pm).
Can I cancel and/or amend my order or shipping details?
For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Healthy Options reserves the right to cancel multiple or fraudulent orders.
Is there a chance my order won’t be fulfilled?
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.
Why is there a limit to the quantity of orders for some products?
To serve the needs of everyone as equally as possible, we are currently limiting the quantities available per customer for certain items.
How much is the delivery fee?
The delivery fee is a flat rate of P150 per order.
Which cities in the Philippines do you ship to?
Our delivery services are currently available within Metro Manila, Cainta, and Antipolo.
When can I expect to receive my order?
Delivery lead time is within three (3) business days within Metro Manila, Cainta, and Antipolo from the date of payment confirmation. Please note that the enhanced quarantine may affect stated delivery lead time. In such cases, we will communicate any delays to keep you updated with your order.
Can I choose my preferred delivery date?
Since delivery schedules are highly dependent on the availability of our partner logistics providers, we cannot commit to specific delivery dates.
What courier do you use?
Currently, we will be shipping through Grab, Lalamove and Readyman. We may also deploy our in-house delivery vehicles as necessary.
What happens if I’m not available to receive my package upon delivery?
As our current delivery partners are on-demand, which means parcels are picked up and delivered straight to you, please ensure that someone is available to receive your orders. In the event that no one will be around to sign off on your delivery, please contact our team immediately at email@example.com. You may be charged an additional delivery fee should your order require redelivery.
How can I track my order?
Our courier will update you once your order is on the way and when they are near your area. Please be ready to receive your order.
What payment methods do you accept?
We accept locally and internationally issued Mastercard or VISA debit cards, and credit cards.
How will I know if my order pushed through?
You will receive an e-mail confirming the receipt of your order.
Do you save my debit or credit card information?
How do I return items?
If you receive damaged or incorrect/incomplete items based on your confirmed orders, please contact us within 24 hours at firstname.lastname@example.org and we will deliver the correct items to you on the next available delivery date. The same delivery person shall collect back the incorrect items in its original and unopened packaging.
For security reasons, items purchased online cannot be returned/exchanged in any Healthy Options store.
We are here to help you! Please e-mail us at email@example.com and we will gladly get back to you during business hours (Monday-Saturday from 9:00 a.m. - 6:00 p.m).
Our business address is at 2nd Floor, Topy’s Place Building 4, #3 Economia Street corner Calle Industria Brgy. Bagumbayan, Libis, Quezon City, 1110, PHILIPPINES.